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FAQ

 

• Can items be returned or exchanged?

 

Yes, please see the instructions under the Return/Exchange Policy link

 

• How can I contact a Customer Service Rep?

 

A Customer Service rep is available Monday – Friday 8:30 am – 5:30 pm EST by phone or         email that is listed under the Contact Us link.

 

• I don’t see my school listed?

 

We are working on getting as many Coca-Cola sponsored schools approved as possible.  Check back often as new schools are always being added.  You can also email us name of the school and we will provide you with an update on the approval process for that school.

 

• When will my order ship?

 

Our production time is currently running about 4-6 weeks.  We are striving to get production time to 48 hours.

 

• Can I use My Coke Rewards e-Card more than once?

 

Yes, you may return to renewcolleges.com as often as you like and use the same code.

 

• Where will my order ship from?

 

All orders will ship from our warehouse located in Roswell, GA.  To determine your package transit time; go to Delivery Information link to view the Fedex Ground transit map.

 

• Can you use multiple coupons on a single transaction?

 

You can use only one coupon per item. So if you would like to use more than 1 coupon on a single transaction you would have be purchasing multiple items.